Returns & Exchanges
At Royal Oud Leicester, we stand by the quality of our luxury fragrances and beauty products. If you are not completely satisfied with your purchase, you can return unopened and unused items within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and reason for return to receive a Return Authorization code.
Secure Packaging
Place the items in their original, unopened packaging and ensure they are securely wrapped to prevent damage during transit.
Ship the Parcel
Send your return to our Leicester boutique using a tracked shipping service, as we cannot be held responsible for items lost in the mail.
Quality Inspection & Refund
Once received, our specialists will inspect the items and process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing